Remote Assist AR. Easy does it.
Remote Assist AR. Easy does it.
SIMPLIFYAssistance
REDUCEDowntime
ELIMINATETravel Costs
AGGREGATEKnow How
ENHANCESafety
INCREASEEfficiency
Save valuable time in repair, service and support.
1. TAP
Technicians get connected to experts on an Augmented Reality video call with a single tap of a button.
2. EXPLAIN ON VIDEO
The 'I see what you see' feature enables the expert to see what the technician is talking about.
3. GUIDE USING AR + VIDEO
The expert uses voice, video and augmented reality annotations to guide the technician to resolve the problem smoothly.
Both the technician and the expert, can take and save screen shots and zoom in and out during the live video call, they can also share images, documents and video, there is a chat feature within the call for environments with high noise.
Each session is recorded and logged into the knowledge base, with comments from the technician and expert. The call logs are accessible to all teams. Managers can monitor trends, issues and analytics over time, technicians can refer to refresh or update their knowledge.
Using Remote Assist AR by VAMRR, simplifies assistance. It reduces downtime and eliminates travel costs. It aggregates know how, enhances safety and increases overall efficiency.
Remote Assist AR can also be used for Customer Support by your enterprise’ All your end customers need is to download the app.
Features designed for simplicity & productivity
single tap to get expert assistance
Admins can link experts to technicians and equipment during setup, so when the emergency arrives, expert assistance is a single tap away.
MULTIPLATFORM
IoS, Android, Windows, Web, Tablets, Phones, Desktops, AR Headsets, we got you covered. Your technicians, experts and customers can use the application in a matter of seconds.
ANNOTATE OVER LIVE VIDEO CALLS
Verbally describing target components and their locations can be tedious! Now simply pinpoint it with a visual marker from the annotation graphics library.
ZOOM IN & OUT IN LIVE VIDEO CALL
Be it the technician, the expert or the customer, the ability to zoom in in live video in sync with other participants means more fluidity in probing issues
add PHOTO/video layers in call
Share the right reference photos & videos within the video call. No need to pause the flow of work.
SCREENSHOTS SAVED TO GALLERY
Take screenshots for reference, they all get saved in a gallery viewable during the call and later as well.
Send RECIEVE FILES & DATA
Send & Recieve Schematics, Diagrams, Models,Data all get stored in the call log.
KNOWLEDGE BASE FROM CALL LOGS
Every call logged with details. Admins can monitor and tag to build a searchable knowledge base.
easily import asset databases
An optional feature, admins can easily import equipment & machine databases for linking to experts and technicians
chat for loud environs
Voice is great and hands free, but in loud environs, text is the savior and we have the functionality embedded just in case you need it.