Technicians get connected to experts on an Augmented Reality video call with a single tap of a button.
The 'I see what you see' feature enables the expert to see what the technician is talking about.
The expert uses voice, video and augmented reality annotations to guide the technician to resolve the problem smoothly.
Both the technician and the expert, can take and save screen shots and zoom in and out during the live video call, they can also share images, documents and video, there is a chat feature within the call for environments with high noise.
Each session is recorded and logged into the knowledge base, with comments from the technician and expert. The call logs are accessible to all teams. Managers can monitor trends, issues and analytics over time, technicians can refer to refresh or update their knowledge.
Using Remote Assist AR by VAMRR, simplifies assistance. It reduces downtime and eliminates travel costs. It aggregates know how, enhances safety and increases overall efficiency.
Remote Assist AR can also be used for Customer Support by your enterprise’ All your end customers need is to download the app.